| Identify the issue|
| Engage the stakeholders|
| Build a process that works|
| Educate people to use it (the City has 95% voluntary licensing compliance rate)|
|Back it up (5% enforcement)|
|Measure It (how do you know you are improving)|
|Shelter Reform Action Committee (SRAC)
ShelterReform.org: Everything you ever wanted to know about the AC&C, but were afraid to ask.